Starting in Spring 2025, the CRA will transition to use online mail as their default method of delivering most business correspondence. This means that businesses will stop receiving paper mail and will only receive mail through the CRA’s secure online portal, My Business Account.
Business correspondence refers to notices, letters, forms, statements, and other documents that are sent by the CRA to communicate essential information about your business account or tax returns. If you are a business owner, whether old or new, then you are recommended to sign into your CRA account to ensure you have access to all your business numbers and the ability to access, view, print, or download your business correspondence.
Your business correspondence will be considered received on the date that it is posted to your CRA account. To view or download your business correspondence, you will need proper login credentials so you can access your CRA account.
If you are not yet registered, you can go to the CRA website to Register for a CRA My Business Account to ensure you do not miss any CRA online mail. Those with a My Business Account should also provide an up-to-date email address to the portal to receive email notifications from the CRA. The CRA sends email notifications whenever important changes are made to your account, or when your business receives new mail from the CRA.
If your business still prefers receiving business correspondence by mail, you will need to make a request to re-activate paper mail. This can be done by either:
- Filling out and mailing form RC681 – Request to Activate Paper Mail for Business to the CRA, or
- Select paper mail as your delivery method under My Business Account.
GG Observations
Business owners should be aware of this upcoming change and be proactive in ensuring that they have access to their CRA Business Accounts. This includes making sure that the email address on the CRA Account is up to date. Missed mail can have significant impact on the ability of your business to object or appeal the CRA’s assessment and timely receipt of all mail from the CRA is essential.
Grewal Guyatt LLP can assist clients with preparing the switch to online mail or requesting paper mail. Contact us for more details.
